Frequently Asked Questions

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means motor error, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means the controller error, pls replace the Controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the Display-Controller Cable (connection cable between display and controller)

E11 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E11, pls replace the Display-Controller Cable (connection cable between display and controller)

E12 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E12, pls replace the Display-Controller Cable (connection cable between display and controller)

E1 means hall sensor error, please kindly open the bottom plastic cover to check if the motor hall connector is loose? If the hall connector is loosen, please fix it tightly. If the problem is still not solved after fixing the connector, pls replace the whole Motor.

E2 means the throttle error, pls replace the Throttle.

E3 means the electronic brake error, pls replace the electronic brake.

E4 means low-voltage protection, when E4 shows up, pls charge the scooter for a while, then the E4 will disappear automatically, if the E4 still exists after charging, then pls replace the Battery.

E5 means over-current protection, when E5 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E5 will disappear automatically, if the E5 continues to show up frequently, pls replace the Controller.

E6 means the motor phase error, pls replace the Controller.

E8 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E8, pls replace the display-controller Cable (connection cable between display and controller) + display PCB + Controller.

E2 means the electronic brake error, pls replace the electronic brake.

E6 means low-voltage protection, when E6 shows up, pls charge the scooter for a while, then the E6 will disappear automatically, if the E6 still exists after charging, then pls replace the Battery.

E7 means hall sensor error, please kindly open the bottom plastic cover to check if the motor hall connector is loose? If the hall connector is loosen, please fix it tightly. If the problem is still not solved after fixing the connector, pls replace the whole Motor.

E8 means the throttle error, pls replace the Throttle.

E9 means controller error, pls replace controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the Display-Controller Cable (connection cable between display and controller)

E11 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E11, pls replace the Display-Controller Cable (connection cable between display and controller)

E4 means controller error, pls replace controller.

E10 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E10, pls replace the display-controller cable (connection cable between display and controller) + display PCB + controller.

E11/E12/E13 means Motor current sensor is abnormal, pls replace controller.

E14 means the throttle error, pls replace the throttle.

E15 means the electronic brake error, pls replace the electronic brake.

E16/E17/E18 means hall sensor error, please kindly open the bottom plastic cover to check if the motor hall connector is loose? If the hall connector is loosen, please fix it tightly. If the problem is still not solved after fixing the connector, pls replace the whole motor.

E28/E29 means controller error, pls replace controller.

E33 means over-current protection, when E3 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E33 will disappear automatically, if the E33 continues to show up frequently, pls replace the controller.

E53 means Exceed system load, pls replace Motor.

E54 means Controller short circuit, pls replace controller.

E1 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E1, pls replace the Display-Controller Cable (connection cable between display and controller) + Display PCB + Controller.

E2 means hall sensor error, please kindly open the bottom plastic cover to check if the motor hall connector is loose? If the hall connector is loosen, please fix it tightly. If the problem is still not solved after fixing the connector, pls replace the whole Motor.

E3 means over-current protection, when E3 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E3 will disappear automatically, if the E3 continues to show up frequently, pls replace the Controller.

E4 means controller error, pls replace Controller.

E5 means low-voltage protection, when E5 shows up, pls charge the scooter for a while, then the E5 will disappear automatically, if the E5 still exists after charging, then pls replace the Battery.

E7 means the throttle error, pls replace the Throttle.

E8 means over-current protection, when E8 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E8 will disappear automatically, if the E8 continues to show up frequently, pls replace the Controller.

Download the Smart Life app from the App Store or scan the QR code on the scooter to download it.

App Store: Download

Android Phone: Download

Scooter: Press the brake + accelerator + power button at the same time and hold for 3 seconds. Ebike:please kindly check our reset instructions Here.

Hi, please kindly check our Warranty Policy Here.

1. We recommend that you click here to register for warranty if you purchased from other platforms.
2. After registration, you can directly use the registered email address for after-sales service without verifying the order.
3. When your bicycle/scooter is stolen, we can provide a certificate with the frame number/motor number.

Hi, please kindly check our Return Policy Here.

Pls check out our Return Policy first, then please contact us by support@emoko-scooter.com and tell us about which items you want to return.

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund. If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

We will do partial shipping for your order in the following conditions:

1) Items are in different warehouses.

2) Hot-sale items need additional preparation time. 3)Weight limit of customs or courier. You will receive an email notification when each parcel is being shipped.

We will ship our order within 1-2 working days once the order has been placed, excluding weekends and holidays.

NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 3-5 working days.

Thank you for contacting. Before being shipped out, orders need 1-2 days for processing And for delivery time after your order was sent out, estimated delivery days is 3-5 business days.More shipping details here.

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number

Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don't panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.